Viewing options
Standard display
High contrast
Dark blue on cream
Dark on light blue
Change language
  • a
  • a
  • a
Change font size

20 CHURCH ROAD , HANWELL , W7 1DR, Telephone: 020 8567 5738, Fax: 020 8579 7472

Patients Rights and Responsibilities

Your rights and responsibilities

We aim to provide you with safe and up-to-date medical care, honest and 
realistic advice and a friendly, efficient service.  We ask you, as patients, to
use our services responsibly and respect our staff and premises.

Your rights:

Confidentiality from all members of staff at all times
Telephone calls answered as promptly as possible
Appointment on the same day if you are acutely ill
Repeat prescriptions to be ready in 48 hours (excluding weekend)
Prompt investigation of any complaint made
Treated with courtesy, and professionally by all staff

Your responsibilities:

To treat our staff with courtesy at all times
To cancel appointments as soon as possible if you cannot attend
Not to request a home visit if you are capable of attending the surgery
Promptly advise the practice of any change of address, name or home /mobile telephone number

View all

Practice News

New website
Welcome to our new website. We hope you find the information useful and informative.
Read more…
Back to top